Privacy Policy

Last Updated: 20 August 2026

At Adventure Reisen, protecting your privacy and personal information is important to us.

Adventure Reisen is a Switzerland-based travel company specializing in Nepal trekking, tours, expeditions, and adventure travel.

This Privacy Policy explains how Adventure Reisen collects, processes, stores, uses, and shares personal data when you visit our website, contact us, request a quotation, book a journey, or travel with us.

Adventure Reisen processes personal data primarily in accordance with the Swiss Federal Act on Data Protection (FADP) and its implementing rules. The revised Swiss FADP has been in force since 1 September 2023.

Where another data protection law, including the EU GDPR, applies to a particular processing activity, we will also comply with the applicable mandatory requirements.

 

1. Data Controller

The controller responsible for personal data processed under this Privacy Policy is:

Adventure Reisen
Gerliswilstrasse 24

6020 Switzerland

Email: info@adventurereisen.com
Phone: 0041787004036 

Website: adventurereisen.com 

 

Swiss FADP transparency requirements require the controller's identity and contact details, processing purposes, and relevant recipients to be disclosed to affected individuals.

 

2. Personal Data We Collect

Depending on your interaction with Adventure Reisen, we may collect:

Contact and Identification Information

• Full name;

• Address;

• Country of residence;

• Email address;

• Telephone number;

• Date of birth;

• Nationality; and

• Emergency contact details.

 

Passport and Travel Documents

For Nepal travel arrangements, we may require:

• Passport number;

• Passport copy;

• Passport issuing country;

• Passport issue and expiry dates;

• Visa information;

• Passport photographs; and

• Other identification information.

 

Booking Information

We may process:

• Selected trip;

• Travel dates;

• Number of participants;

• Accommodation preferences;

• Arrival and departure details;

• Flight information;

• Room preferences;

• Dietary requests;

• Special requests; and

• Customized itinerary requirements.

 

3. Trekking and Expedition Information

For trekking, mountaineering, or expedition programs, additional information may be necessary, including:

• Trekking experience;

• Climbing experience;

• Equipment information;

• Travel insurance details;

• Emergency assistance information; and

• Information necessary to obtain trekking or expedition permits.

We collect only information reasonably necessary for your booking, safety, legal requirements, or operation of your trip.

 

4. Health Information

Some Nepal adventures take place at high altitude or in remote areas.

Where necessary, we may ask you to provide relevant information concerning:

• Medical conditions;

• Allergies;

• Medication;

• Dietary conditions;

• Physical limitations; or

• Other information relevant to safe participation.

Health information is treated with particular care and is shared only where reasonably necessary for trip operation, safety, emergency assistance, or where required by law.

 

5. Payment Information

When making a payment, we may process:

• Customer name;

• Billing details;

• Payment amount;

• Currency;

• Transaction reference;

• Payment date; and

• Payment status.

Payments may be handled by banks, card processors, or other payment service providers.

Adventure Reisen does not necessarily receive or store complete credit-card information when a third-party payment processor handles the transaction.

 

6. Website and Technical Data

When you visit our website, we may automatically process technical information such as:

• IP address;

• Browser;

• Device type;

• Operating system;

• Website pages visited;

• Referring website;

• Date and time of access;

• Cookie identifiers; and

• Website interaction information.

This information may be used for website operation, security, analytics, troubleshooting, and service improvement.

 

7. Why We Process Your Personal Data

We process personal data where necessary to:

• Respond to inquiries;

• Prepare quotations;

• Build customized itineraries;

• Confirm bookings;

• Manage payments;

• Organize your Nepal journey;

• Reserve accommodation;

• Organize transportation;

• Reserve domestic flights;

• Arrange guides and trekking staff;

• Obtain required permits;

• Communicate itinerary information;

• Handle cancellations and changes;

• Provide customer support;

• Assist in emergencies;

• Meet legal obligations;

• Maintain accounting records;

• Protect our systems;

• Improve our website and services; and

• Send marketing communications where permitted.

 

8. Processing in Switzerland

Adventure Reisen manages customer relationships and bookings from Switzerland.

Personal information may therefore be processed using:

• Our Swiss business systems;

• Email systems;

• Booking systems;

• Accounting systems;

• Cloud services; and

• Authorized service providers.

Appropriate technical and organizational measures are used in accordance with applicable data protection requirements.

 

9. Transfer of Data to Nepal

A key feature of an Adventure Reisen booking is that the contract and organization originate in Switzerland while the travel services are performed in Nepal.

To operate your Nepal journey, we may need to transfer necessary personal information from Switzerland to Nepal.

Recipients may include:

• Our Nepalese operating partner;

• Trekking agencies;

• Guides;

• Mountain guides;

• Hotels;

• Lodges;

• Transport providers;

• Domestic airlines;

• Government authorities;

• National park authorities;

• Conservation authorities;

• Trekking permit authorities;

• Mountaineering authorities; and

• Emergency or rescue providers.

For example, your passport information may need to be transferred to Nepal to obtain a restricted-area or trekking permit.

Swiss FADP rules specifically require transparency when personal data is disclosed abroad, including information concerning the destination country and, where applicable, safeguards used for the transfer.

 

10. International Data Transfers

In addition to Nepal, some technology, payment, communications, airline, booking, or cloud providers may process data in other countries.

Where Swiss data-protection law requires additional safeguards for an international transfer, Adventure Reisen will use an appropriate legal mechanism or applicable exception.

Swiss authorities state that cross-border transfers must be assessed according to the protection available in the recipient country, and additional contractual or other safeguards may be necessary where appropriate.

 

11. Local Service Providers in Nepal

Providing your trip may require us to disclose only the information reasonably necessary for a supplier to perform its role.

For example:

• A hotel may receive your name and arrival date.

• A domestic airline may receive your passport details.

• A permit authority may receive your passport copy and photograph.

• A guide may receive relevant emergency or dietary information.

• A rescue provider may receive health and insurance information during an emergency.

We do not provide local suppliers with personal information they do not reasonably require.

 

12. Marketing Communications

If you subscribe to Adventure Reisen newsletters or marketing, we may send information regarding:

• Nepal treks;

• Expeditions;

• New travel programs;

• Special departures;

• Seasonal offers;

• Travel inspiration; and

• Adventure Reisen news.

You may unsubscribe from marketing communications at any time.

Operational communications concerning an existing booking are not considered optional marketing communications.

 

13. Cookies

Our website may use cookies and similar technologies.

These can include:

Essential Cookies

Required for security, website functionality, booking forms, and basic operation.

Preference Cookies

Used to remember choices such as language or website settings.

Analytics Cookies

Used to understand website usage and improve performance.

Marketing Cookies

Where used and legally permissible, these may help measure campaigns or provide relevant advertising.

Our cookie implementation will comply with applicable Swiss requirements and, where relevant, additional rules applicable to users in other jurisdictions.

 

14. Google Analytics, Maps and External Services

Our website may integrate third-party services such as:

• Google Analytics;

• Google Maps;

• Embedded videos;

• Social-media services;

• Payment gateways;

• Email platforms;

• Captcha or anti-spam tools; and

• Other website services.

These providers may process technical information according to their own privacy practices.

Where required, additional details should be provided in our cookie settings or consent management interface.

 

15. Social Media

Adventure Reisen may maintain social-media accounts.

If you interact with us through a social-media provider, that platform may independently process your information according to its own privacy terms.

 

16. Photographs and Videos

Photographs and videos may be taken during Adventure Reisen journeys.

We may use selected material for:

• Website content;

• Social media;

• Brochures;

• Trip reports; and

• Marketing.

Where consent is legally required for identifiable promotional use, we will obtain the appropriate permission.

Travelers may inform us if they do not wish to appear in promotional content.

 

17. Data Security

Adventure Reisen uses reasonable technical and organizational security measures intended to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Unauthorized disclosure;

• Alteration; and

• Destruction.

Measures may include appropriate access controls, authentication, secure connections, backups, and restrictions on employee or supplier access.

No internet or electronic storage system, however, can provide absolute security.

 

18. Retention of Personal Data

We retain personal information for as long as reasonably necessary for:

• Providing the booked service;

• Customer support;

• Permit administration;

• Accounting;

• Legal obligations;

• Contractual claims;

• Insurance matters;

• Safety records; and

• Other legitimate business requirements.

Information that is no longer required will be deleted or anonymized where appropriate, subject to statutory retention requirements.

 

19. Your Rights

Under applicable Swiss data-protection law, you may have rights regarding your personal information, including the ability to:

• Ask whether Adventure Reisen processes your personal data;

• Request access to your personal data;

• Request correction of incorrect information;

• Request deletion where legally appropriate;

• Object to certain processing; and

• Exercise other rights available under applicable law.

The Swiss FDPIC confirms that individuals may request information concerning whether and how their personal data is processed and may seek correction or deletion in appropriate circumstances.

 

20. GDPR and European Customers

Although Adventure Reisen is established in Switzerland, the EU GDPR may apply to certain processing involving customers in the European Economic Area depending on the circumstances.

Where GDPR applies, additional rights may include:

• Access;

• Rectification;

• Erasure;

• Restriction;

• Data portability;

• Objection; and

• Withdrawal of consent.

Swiss privacy law and GDPR are separate legal regimes, although Swiss data-protection legislation has been modernized in part with European developments in mind.

 

21. Children

Where children participate in Adventure Reisen trips, their information should normally be supplied by a parent, legal guardian, or authorized person.

We use children's information only as reasonably necessary to manage their travel, safety, permits, accommodation, or other requested services.

 

22. Emergency Situations

During a medical or safety emergency in Nepal, relevant personal information may need to be shared with:

• Doctors;

• Hospitals;

• Rescue teams;

• Helicopter operators;

• Insurance providers;

• Nepalese authorities;

• Guides; and

• Emergency contacts.

Only information reasonably necessary to respond to the situation will be shared.

 

23. Third-Party Websites

Our website may link to external websites operated by:

• Airlines;

• Nepalese authorities;

• Hotels;

• Insurance companies;

• Payment providers;

• Tourism organizations; and

• Other third parties.

Adventure Reisen does not control the privacy practices of independent external websites.

 

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services;

• Technology;

• Suppliers;

• Data-processing activities; or

• Legal requirements.

The current version will be published on our website with its revision date.

 

25. Contact and Data Protection Requests

Questions or requests concerning personal information can be submitted to:

Adventure Reisen
Gerliswilstrasse 24

6020 Switzerland

Email: info@adventurereisen.com
Phone: 0041787004036 

Website: adventurereisen.com 

We will handle privacy requests in accordance with applicable Swiss data-protection law.

 

Adventure Reisen
Your journey starts in Switzerland. Your adventure begins in Nepal.